What is Ambassador Boutique?

Ambassador Boutique is an online boutique dedicated to dogs and cats and the people who love them.

We carefully select beautiful, practical, and distinctive products designed to bring a little more comfort, joy, and style into the lives of our beloved companions.

From everyday essentials to special finds and gifts, our collections are created with one simple idea in mind: your pet deserves to feel as special as they make you feel.

What products can I find at Ambassador Boutique?

Our collections are designed for both dogs and cats and may include accessories, lifestyle products, toys, gifts, and other carefully selected items.

Our assortment evolves over time, with New Arrivals, Best Deals, Gifts, Dogs, and Cats collections making it easy to discover something new for your companion.

We are constantly looking for beautiful and interesting products that deserve a place in the Ambassador Boutique collection.

How do I choose the right product for my dog or cat?

We recommend checking the product description carefully before placing your order.

For products where size, dimensions, weight, or other specifications are important, these details will be provided on the individual product page whenever applicable.

If you are unsure whether a product is suitable for your companion, please contact us before ordering. We will be happy to help you make an informed choice.

How can I place an order?

Shopping with Ambassador Boutique is simple.

Browse our Dogs, Cats, New Arrivals, Best Deals, or Gifts collections, select the product you would like, choose the available options where applicable, and add it to your cart.

Once you are ready, proceed to checkout and follow the steps to complete your order.

After your order has been successfully placed, you will receive an order confirmation.

What payment methods do you accept?

The payment methods available to you will be displayed during checkout.

Depending on your location and the payment options currently available at Ambassador Boutique, you may be able to pay using major card payment methods and other supported online payment solutions.

All available payment options will be clearly shown before you complete your purchase.

Where does Ambassador Boutique deliver?

Ambassador Boutique offers online shopping and delivery to the destinations available at checkout, only in Luxembourg and Europe (including the UK, Switzerland and Norway).

Shipping availability, delivery options, and applicable shipping costs may vary depending on the destination and the size or nature of the order.

Before completing your purchase, you will be able to see the shipping options and applicable costs for your delivery address.

How long will it take to receive my order?

Delivery times depend on the destination, the shipping method selected, and product availability.

Once your order has been processed and dispatched, you will receive the available shipping information so that you can follow your order where tracking is provided.

Please note that estimated delivery times are not guaranteed and may occasionally be affected by circumstances outside our control, such as carrier delays, public holidays, or exceptional delivery conditions.

Can I return or exchange an item?

We want you to be happy with your purchase.

If you wish to return an item, please consult our Refund & Returns Policy for the applicable conditions, deadlines, and procedures.

Certain products may be subject to specific return restrictions, particularly where hygiene, safety, or the nature of the product makes a return inappropriate.

Please always check the applicable return conditions before sending an item back.

What should I do if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible if your order arrives damaged, incomplete, or contains an incorrect item, in maximum 24h.

To help us resolve the issue quickly, please provide your order number and, where appropriate, clear photographs of the product and packaging.

Our team will review the situation and guide you through the next steps.

Can I purchase products as a gift for a dog or cat?

Absolutely. Ambassador Boutique is a wonderful place to discover a thoughtful gift for the special dogs and cats in your life.

Whether you are celebrating a birthday, welcoming a new companion, or simply looking for a little surprise, our Gifts collection offers carefully selected products that are perfect for showing how much you care.

Please check the individual product page for specific details about the product, packaging, and delivery options.

Are Ambassador Boutique products suitable for all dogs and cats?

Every dog and cat is different, so we recommend carefully reviewing the product description, dimensions, materials, and any specific usage information before making a purchase.

Some products may be designed for particular sizes, breeds, ages, or uses. Always choose products appropriate for your companion and supervise your pet when using toys, accessories, or other products where supervision may be appropriate.

If you are unsure whether a particular product is suitable for your dog or cat, please contact us before placing your order. We will be happy to assist you.

How can I contact Ambassador Boutique?

If you have a question about a product, an order, delivery, returns, or anything else related to Ambassador Boutique, please contact us through our Contact page.

When contacting us about an existing order, we recommend including your order number so that we can assist you as efficiently as possible.

We are always happy to hear from you and will do our best to provide a helpful and timely response.

Support 24/7

contact@ambassadorboutique.com