Refund policy

Return & Refund Policy

Effective Date: 1st of October 2025

At Ambassador Boutique, we are committed to providing high-quality cosmetics and accessories with exceptional customer care. If for any reason you are not fully satisfied with your purchase, we offer a transparent return and refund process, as outlined below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

- The item must be unused, unopened, and in its original packaging

- The return request must be submitted within 14 calendar days from the date of delivery

- Proof of purchase (order confirmation or receipt) is required

For hygiene and safety reasons, we cannot accept returns on opened or used cosmetic products unless they are defective or damaged upon arrival.

Non-Returnable Items

The following items are non-returnable and non-refundable unless defective:

- Opened or used beauty products

- Gift cards or promotional items

- Clearance or final sale items

Return Process

To initiate a return, please contact our customer service team at contact@ambassadorboutique.com with the following:

- Order number

- Reason for return

- Photos of the product (if damaged or incorrect)